Privacy policy
Lupo — a product of NV Interactive Limited
Effective date: May 2026
Privacy policy
We care about privacy.
NV Interactive Limited ('we', 'us', 'our') is committed to protecting the privacy of any personal information collected from you during your visits to the Lupo website (the 'Site').
This privacy policy explains what personal information we collect, why we collect it, how we use it, and your rights in relation to it. It is governed by the New Zealand Privacy Act 2020.
We encourage you to read this policy carefully. If you have any questions, please get in touch using the contact details at the end of this document.
Who are we?
NV Interactive Limited is a New Zealand-based digital agency and the developer of Lupo. We are the data controller for this Site.
NV Interactive Limited
Email: privacy@nvinteractive.com
Website: www.nvinteractive.com
What information do we collect?
Demo request form
When you submit a demo request through our Site, we collect the information you provide. This includes:
Your name
Your work email address
Your company or organisation name
Your website URL (optional)
Any message or questions you choose to include
Submitting this form is entirely voluntary. You are not required to provide any personal information simply to visit the Site.
Website analytics
We use third-party analytics tools to understand how visitors use our Site. These tools may automatically collect:
Your IP address
Browser type and version
Pages visited and time spent on each page
Referring website or source
Device type and operating system
This data is used in aggregate to improve our Site and is not used to identify individual visitors. Specifically, we use Google Analytics for this purpose. You can read more about how Google uses your information at: https://policies.google.com/privacy
Cookies
Our Site uses cookies — small text files stored on your device — to help us understand how visitors use our Site and to improve your experience.
We use the following types of cookies:
Essential cookies: required for the Site to function correctly
Performance cookies: collect anonymous, aggregated data about how visitors use our Site
Functionality cookies: remember your preferences to improve your experience
We do not currently use advertising or targeting cookies.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how some parts of our Site function.
How do we use your information?
We use the information we collect to:
Respond to your demo request and follow up about Lupo
Communicate with you about our product and services
Understand how our Site is being used and improve its content and performance
Comply with any legal obligations
We will not use your personal information for any purpose incompatible with the reason it was collected, without first obtaining your consent.
Do we share your information?
We do not sell, rent or trade your personal information to third parties.
We may share your information with:
Members of the NV Interactive team who need it to respond to your enquiry or manage our business
Trusted third-party service providers who help us operate our Site and services (such as analytics and email platforms), who are bound by confidentiality obligations
Government or regulatory authorities if required by law
How do we store and protect your information?
Lupo is hosted on Microsoft Azure, which provides enterprise-grade security infrastructure. Your personal information is stored securely with access restricted to authorised personnel only.
We take reasonable technical and organisational steps to protect your information from unauthorised access, loss, misuse or disclosure. That said, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law.
Your rights
Under the New Zealand Privacy Act 2020, you have the right to:
Request access to the personal information we hold about you
Request correction of any information that is inaccurate, incomplete or misleading
Ask us to delete your personal information, subject to any legal obligations we may have to retain it
Withdraw your consent to our use of your information at any time
To exercise any of these rights, please contact us at privacy@nvinteractive.com. We will respond to your request within 20 working days, as required under the Privacy Act 2020.
Data breaches
We will comply with the notification requirements of the New Zealand Privacy Act 2020 in the event of a privacy breach that poses a risk of harm.
Links to other websites
Our Site may contain links to third-party websites. This privacy policy applies only to our Site. We encourage you to review the privacy policies of any other sites you visit, as we have no control over their content or practices.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically. Your continued use of the Site after any changes constitutes acceptance of the updated policy.
Contact us
If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us:
NV Interactive Limited
Email: privacy@nvinteractive.com
Website: www.nvinteractive.com
If you feel we have not adequately addressed your concern, you have the right to contact the Office of the Privacy Commissioner at www.privacy.org.nz.